This Privacy Policy explains how Four Solutions collects, uses and protects your personal information, in line with the Protection of Personal Information Act, 2013 (POPIA).
1.Who is responsible for your information
Four Solutions ("we", "us") is the responsible party for the personal information we collect. You can reach our Information Officer using the contact details at the end of this policy.
2.Information we collect
- Contact and identity details — your name, phone or WhatsApp number and email address.
- Booking and order details — for transport bookings: collection and delivery addresses, preferred date and time, the service required and any load or job details you give us; for orders and quotes: the products and quantities you ask about.
- Communications — the content of enquiries you send us by WhatsApp, email, phone or our booking form.
- Basic website information — our website uses no analytics or tracking, and our fonts and images are served from our own site. The Google Map on our home page only loads from Google's servers if you tap “Show map”.
We do not knowingly collect special categories of information, and you should not send us any through the booking form.
3.How we collect it
We collect information directly from you — in store, by phone, over WhatsApp, by email, or when you complete the booking form on our website.
4.Why we use your information
- to respond to your enquiries and provide quotes;
- to arrange, carry out and confirm transport bookings, orders and deliveries;
- to process payments, invoices and returns;
- to contact you about your booking or purchase;
- to meet our legal, tax and safety obligations; and
- to improve our products and service.
5.WhatsApp, Google and other service providers
When you submit the booking form, your details are sent to us through one or both of the following, depending on how the form is set up:
- WhatsApp (operated by Meta) — used to send your booking message to our team.
- Google Sheets / Google Workspace (operated by Google) — used to record bookings so we can manage them.
These providers process the information on their own platforms under their own privacy terms. We only share what is needed to fulfil your request — for example giving delivery details to the driver, or order details to a supplier.
6.Sharing and disclosure
We do not sell your personal information. We may share it with trusted service providers who help us operate (such as delivery staff, payment providers or suppliers), or where we are required to do so by law or to protect our legal rights.
7.Storage, security and retention
We take reasonable technical and organisational steps to keep your information safe. We keep it only for as long as needed to serve you and to meet our legal and accounting obligations, after which it is deleted or de-identified.
8.Your rights under POPIA
- to ask what personal information we hold about you and to receive a copy;
- to ask us to correct or update information that is wrong or out of date;
- to ask us to delete information we no longer need to keep;
- to object to certain uses of your information; and
- to complain to the Information Regulator (South Africa) if you believe your information has been mishandled.
9.Cookies
Our website does not use advertising or tracking cookies. If you choose to show the Google Map, Google may set its own cookies. You can control cookies through your browser settings.
10.Children
Our services are intended for adults. We do not knowingly collect the information of children without the consent of a parent or guardian.
11.Changes to this policy
We may update this policy from time to time. The current version is always the one published on our website, with the "last updated" date shown above.
12.Contact our Information Officer
To exercise any of your rights, or to ask a question about your information:
You may also contact the Information Regulator (South Africa) at inforeg.org.za.