We want you to be happy with what you buy. This policy explains when you can return goods, when you can't, and how cancellations and refunds work. It applies together with our Terms & Conditions and does not affect your rights under the Consumer Protection Act, 2008 (CPA).
1.Faulty, defective or unsafe goods
- If goods are defective, unsafe, or not of acceptable quality, you may return them within six (6) months of delivery and choose a repair, replacement or refund, in line with the CPA.
- Please bring the item together with your proof of purchase. The goods may need to be assessed, and where a manufacturer warranty applies the item may be sent for evaluation.
- This right does not apply where the fault was caused by misuse, accidental damage, unauthorised repair, incorrect installation, or failure to follow care and safety instructions.
2.Change-of-mind returns
If you simply change your mind, we may accept a return at our discretion within 7 days of purchase, provided that:
- you have your proof of purchase;
- the item is unused, undamaged and in its original, unopened packaging with all parts and accessories; and
- the item is not on the non-returnable list below.
A handling fee may apply to change-of-mind returns, and delivery or collection charges are not refundable. Refunds for change-of-mind returns are given as store credit or to the original payment method, at our discretion.
3.Items that cannot be returned or exchanged
For safety, hygiene and practical reasons, the following cannot be returned or exchanged unless they are defective:
- Gas — LPG that has been dispensed or decanted, and gas cylinders once exchanged or filled.
- Tyres — tyres that have been fitted, driven on, or otherwise used.
- Beds & mattresses — mattresses, bases and bedding once unwrapped, used or slept on, for hygiene reasons.
- Cut-to-length and custom items — cable or other goods cut or specially ordered to your requirements.
- Clearance and sale items sold as such (your rights in respect of genuine defects still apply).
4.Electrical goods
Electrical goods may be tested on return. Items damaged by incorrect wiring, power surges, overloading or unqualified installation are not covered by a change-of-mind or defect return.
5.Transport bookings — cancellations & changes
- You may cancel or reschedule a transport booking at no charge if you tell us at least 24 hours before the agreed collection time.
- For cancellations with less than 24 hours' notice, or a no-show on the day, a cancellation fee (or forfeiture of any deposit) may apply to cover the reserved vehicle and time.
- If we have to cancel or delay a booking due to weather, a breakdown or events beyond our control, we will reschedule at the earliest opportunity or refund any amount you have paid for that booking.
- Any deposit required to secure a booking will be stated at the time of booking.
6.How to request a return, exchange or refund
- Bring the item and your proof of purchase to us at 97 Protea Avenue, Ext 5, Lenasia, or contact us first using the details below.
- Approved refunds are processed to your original payment method (or as store credit where agreed), normally within 7 business days of the return being accepted.
- Exchanges are subject to stock availability; any price difference is payable or refundable.
7.Contact us
To arrange a return or ask about a refund: